Next Working Day Deliveries
Next Working Day Delivery items always ship on a working day and are delivered on a working day.
Cut off for receiving your order on next working day is 12 noon.
You will receive a tracking code by email. Once you have received your code you can track your item on the courier's website.
Once your order has shipped, you will receive an email from MY Furniture to notify you that your order has left us, as well as the courier's name and tracking reference number.
For all our next deliveries you will be notified of two hours delivery window by SMS and/or email by the courier themselves.
Returns are accepted within 14 days, as long as the item is in its original condition and packaging.
48 Hour Deliveries
48 Hour Delivery items always ship on a working day and are delivered on a working day.
Cut off for receiving your order in 48hours is 12 noon, 2 working days before.
You will receive a tracking code by email. Once you have received your code you can track your item on the courier's website on the delivery day.
Once your order has shipped, you will receive an email from MY Furniture to notify you that your order has left us, as well as the courier's name and tracking reference number.
For all our 48 hour deliveries you will be notified of a one hour delivery window by SMS and/or email by the courier themselves.
Returns are accepted within 14 days, as long as the item is in its original condition and packaging.
1-4 Weeks deliveries
These items can take up 4 weeks to arrive – However our latest statistics show that most of our heavy items are delivered within 10 days.
IMPORTANT NOTE: some bespoke upholstered items may take 6-8 weeks. Please clarify with a sales agent before placing your order.
Items are delivered via our 2 man - large items courier service.
The delivery courier will send you an SMS to specify the date of your delivery, and provide you with a 3 hour window update 24 hours prior to your delivery.
You will also be given the option to alter the delivery date if not suitable.
The courier will normally deliver to your room of choice, provided there is easy access.
Items must be checked within 24 hours and any issues reported within that period.
Returns are accepted within 14 days, as long as the item is in its original condition and packaging.
Deliveries of orders that contain items with mixed delivery times
If your order contains items that are due for delivery in different times, in order to avoid multiple deliveries, we ship everything with the item that is going to take the longest to arrive.
If you wish to split the deliveries and receive the “faster” items earlier please drop us a line and let us know, and we will re-schedule for you.
Scottish Highlands, Islands, Northern and Southern Ireland
The above destinations incur additional charges, please add the item in your basket and your postcode and press the quote button.
For multiple items in a single order please call us for the best prices. The above destinations will most likely have a slightly longer delivery time too.
