Delivery Information

Please check under the "additional information" tab to see if this item is Next Working Day Delivery

Next Working Day Deliveries

Next Working Day Delivery items always ship on a working day and are delivered on a working day.

Cut off for receiving your order on next working day is 12 noon.

You will receive a tracking code by email. Once you have received your code you can track your item on the courier's website.

Once your order has shipped, you will receive an email from MY Furniture to notify you that your order has left us, as well as the courier's name and tracking reference number.

For all our next deliveries you will be notified of one hour delivery window  by SMS and/or email by the courier themselves. 

Returns are accepted within 14 days, as long as the item is in its original condition and packaging.

 

48 Hour Deliveries

48 Hour Delivery items always ship on a working day and are delivered on a working day.

Cut off for receiving your order in 48hours is 12 noon, 2 working days before.

You will receive a tracking code by email. Once you have received your code you can track your item on the courier's website on the delivery day.

Once your order has shipped, you will receive an email from MY Furniture to notify you that your order has left us, as well as the courier's name and tracking reference number.

For all our 48 hour deliveries you will be notified of a one hour delivery window by SMS and/or email by the courier themselves.

Returns are accepted within 14 days, as long as the item is in its original condition and packaging.

 

1-4 Weeks deliveries

These items can take up 2 weeks to arrive  – However our latest statistics show that most of our heavy items are delivered within 4 days.

IMPORTANT NOTE: some bespoke upholstered items may take 6-8 weeks. Please clarify with a sales agent before placing your order.

Items are delivered via our 2 man - large items courier service.

The delivery courier will send you an SMS  to specify the date of your delivery, and provide you with a 3 hour window update 24 hours prior to your delivery.

You will also be given the option to alter the delivery date if not suitable.

The price advertised includes the delivery cost to a UK Mainland Postcode.

Additional charges apply for other non UK mainland destinations (please ask us for a quote).

The courier will normally deliver to your room of choice, provided there is easy access.

If  possible please check your item on delivery. If the item is damaged in any way the item must be signed for as DAMAGED or the item delivery can be refused.

Items must be checked within 24 hours and any issues reported within that period.

Returns are accepted within 14 days, as long as the item is in its original condition and packaging.

 

Mixed next day and 1 - 4 weeks deliveries on the same order.

 If you have purchased items with different delivery dates on the same order,  i.e. next working day delivery, and 2 to 4 week delivery, your items will be delivered altogether

within 2 to 4 weeks, so that you will not have to wait for deliveries more than once.

However if you wish for your next working day items to be delivered immediately,  please drop us a line or call us and we will ship those straight away.

  

EUROPE -Scottish Highlands, Islands, Northern - Please contact us before purchase to obtain a shipping quotation.

We aim to deliver our quotations on the same day of the request  - and work with some of the  lowest rates in Europe.

The above destinations will incur an additional delivery charge, and this may not be a next day service.

We reserve the right to cancel any orders placed that require shipping to these areas, where the customer will not pay the additional costs.

Please be aware that due to European intellectual property regulations some of our products may not be available for sale  in certain countries. 

 

THE SMALL PRINT

i. Delivery will be made only to the address stated by you at the time of placing the order.

ii. Delivery will be made by the seller or an agent appointed by the seller.

iii. The seller and their agents will make all reasonable efforts to meet the date agreed for delivery, should this not be possible the seller will not be held responsible.

iv. Once the date and time has been agreed, if the buyer is not present the seller reserves the right to charge an additional fee to rearrange delivery.

v. Delivery timescales and charges are estimated guidelines and will be confirmed before dispatch. Some products for Northern Ireland customers may occasionally take longer due to the logistics of supply.

vi. We deliver to all Mainland England and Wales post codes at our standard delivery charge. There is an additional charge for the following postcodes PH, PA, IV, KW and AB. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we can deliver to a nominated Mainland England or Wales post code (e.g. a port) at our standards delivery charge. Onward shipping is the responsibility of the Buyer.

vii. The seller or nominated agents are unable to hold goods. Delivery must be arranged within 5 days of the goods being available for delivery. The seller retains the right to charge storage should the time period be exceeded.

viii. For what ever reason should the seller fail to deliver within 60 days, the buyer is able to cancel the contract without penalty.

ix. Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods.

x. Two man delivery service is to the room of choice at the driver's discretion if access is clear. For health and safety our delivery people are not able to remove their shoe's. Please ensure you protect any floor and surfaces.

xi. Please contact us if you would like to upgrade your delivery to room of choice.

xii. All delivery's must be signed for and once full payment has been received, possessions of the Goods will be transferred to the Buyer.

Delivery is to a UK Mainland Postcode only. Scottish Highlands, Islands, Northern and Southern Ireland will incur an additional delivery charge, and this may not be a next day service. Please contact us before purchasing for the cost and information on the additional shipping to non UK Mainland Postcode destinations.